Frequently Asked Questions

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 Returns

Custom style corsets and accessories, whether made to order in standard sizing, or made to measure are not returnable, as they are designed according to the fabric and or trim options selected by the customer. Therefore, providing measurements to ensure the fit when ordering is recommended, although not required. Size verification is done as a courtesy to the customer.
 
Any defects due to workmanship are repaired by the designer, provided the customer notifies us within 7 days of receipt of their corset / accessories. However, the designer is not responsible for correcting any issues resulting from mis-use of the garment, or sizing errors due to inaccurate measurements. If you are unsure on how to measure accurately, we recommend having a local seamstress or tailor measure for you.

Refunds: All sales are final on custom, made to order and made to measure garments. Once an order is committed, it cannot be cancelled once in production.
 
Hoisery,undergarments and all intimately worn apparel is not returnable by law.
 
Bridal Jewelry may be returned for a store credit or exchange within 14 days of receipt. Return jewelry must be in new, re-saleable condition as received. Custom orders a re not returnable.

Please contact us within 14 days to obtain a return authorization code and return instructions.
We are not responsible for unauthorized returns that are sent to incorrect locations, go missing or arrive damaged. It is the customer's responsibility to follow return procedures, obtain insurance and or tracking, to ensure a safe, documented delivery.

IN-STOCK Corsets may be returned for a store credit or exchange within 14 days of receipt. Return garment (s) must be in new, re-saleable condition as received, or they will be returned at the customers expense and an exchange or store credit will not be granted. Custom orders a re not returnable. 

Please contact us within 14 days to obtain a return authorization code and return instructions.
We are not responsible for unauthorized returns that are sent to incorrect locations, go missing or arrive damaged. It is the customer's responsibility to follow return procedures, obtain insurance and or tracking, to ensure a safe, documented delivery.




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